Privacy Policy

Who we are

This policy explains how Prodigy Auto Collision (“Prodigy”, “we”), 460 South Service Rd W, Oakville, ON L6K 2H4, collects, uses and shares personal information through this website, our repair updates and our email list. Questions about it, or about your information, can be sent to prodigyacg@gmail.com or by phone at 905-618-0007.

What we collect

We collect what you choose to give us, and what we record while we look after your vehicle:

An estimate request: your name, phone number, email address and how you’d like to be contacted; why you’re contacting us (an accident, damage or another service) and whether you need a tow; your vehicle’s year, make and model and, if you give them, its VIN and odometer reading; whether you’re making an insurance claim; your description; and the photos you add, each with the view it shows (for example “Front left corner”).
A message from the contact page: your name, phone number, email address and your message.
Your repair: your contact details and vehicle, the insurer and claim number if there is one, the estimate reference and amount, the work order you sign (a scan or photo of the signed paper copy), notes our staff add, dates such as when the work started and when your vehicle is expected to be ready, the pickup time you book, and whether you chose to pay at pickup. We never ask for or store card details on this website.
Email sign-up: if you ask for our offers, service reminders and news, your email address, your name if you give it, the topics you chose, and a record of your consent: the exact words you agreed to, the form and page you used, and when you confirmed.

Photos can show more than the damage, such as a licence plate, people, a house or papers in the car. Please leave out anything that isn’t needed.

Before photos leave your device, the website resizes them and removes the information stored inside them, including location data. One exception: if your browser can’t open a photo’s format (HEIC photos outside Safari, for example), the photo is sent as it is and may still contain that information.

To limit spam and repeated submissions, we keep a scrambled code made from your internet (IP) address with each request and sign-up. We don’t store the address itself.

Why we use it

To review your request, contact you about it, prepare an estimate and carry out the repair you authorize.
To keep you informed about your repair: a confirmation that we received your request, a private link to follow its progress, a note when work starts, and a notice when your vehicle is nearly ready. These are about your repair only.
To send offers, service reminders and news, only if you asked for them and confirmed by clicking the link in our confirmation email. An estimate request or a repair never adds you to our email list.

We don’t sell your information or use it for advertising. We don’t send text messages from this website.

Your repair tracking link

The link we email you shows your repair’s progress. We keep only a scrambled copy of it, so we can’t read it back. Opening it sets a cookie in your browser for four hours so the page keeps working, and confirming your phone number to see documents sets a second one for a shorter time. If you lose the link, you can ask for a new one from the tracking page.

Who can see it

Your requests, photos and repair records are stored privately. They are never publicly accessible, and the links our staff use to open photos and documents expire after a few minutes.
Prodigy staff with an account, signed in with a password and a personal PIN, can see them. Each person’s access depends on their role.
When a request arrives, Prodigy’s team receives an email with your name, vehicle and request number. Your contact details, description and photos stay in the secure portal.
Rooknorth, which builds and maintains this website, can’t view customer information through the website’s systems unless the business owner grants time-limited access for a specific support task; those grants are recorded.
Service providers process information on our behalf only to run the website: Cloudflare hosts the website and runs Turnstile, which checks that a form is sent by a person rather than an automated program; Supabase stores the database and files, in Canada; and an email delivery service sends our emails. Some of these providers may process information outside Canada.

Photos of repairs on our website

Photos you send with a request are never published. Our Work shows repairs we’ve completed, with licence plates hidden. A customer’s vehicle is shown only after we have recorded that customer’s permission.

How long we keep it

We keep requests, repair records and photos only as long as we need them for the purposes above and to meet our legal and accounting obligations. Requests that were started but never finished, because the photos didn’t all arrive, are deleted with their photos. You can ask us to delete your information, and we will unless we’re required to keep it.

Email sign-up and unsubscribing

Every email we send to our list says who it’s from and includes a link to unsubscribe. Unsubscribing takes one click, needs no sign-in, and stops all further marketing email to that address. Repair updates about a vehicle you’ve left with us are not marketing and continue until the repair is finished.

Cookies and third parties

The public website doesn’t use advertising or analytics cookies. If you dismiss an announcement, your browser remembers that for the rest of your visit; if you close or answer a sign-up pop-up, your browser remembers that so we don’t ask again too soon. The tracking page uses the cookies described above. Staff who sign in to Prodigy’s portal use cookies that keep them signed in.

The website’s fonts are provided by Google Fonts, so Google receives your IP address and browser details when a page loads. The map on the contact page is provided by Google and loads only if you choose to show it; links to our Google listing and reviews open Google’s website, which has its own privacy policy.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it where we’re not required to keep it, and withdraw your consent to marketing email at any time. Contact us at prodigyacg@gmail.com. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Changes

We’ll update this page if the way we handle information changes.

Last updated: November 10, 2026