Questions, Answered
Plain answers to the questions we hear most. If yours isn’t here, call or send us a message.
Visiting and calling
When can I visit the shop?
Monday to Saturday, 10 AM–7 PM. Sunday closed for walk-ins. Walk-ins are welcome, but appointments are recommended so we can give your vehicle proper attention without a wait. Holiday hours may vary; check our Google listing or call.
Can I call outside those hours?
Yes. Calls are welcome at any time, including Sundays and holidays, for collision and towing assistance: 905-618-0007. Walk-in visits and repair work keep the regular hours above.
Estimates
How does an online estimate request work?
Send us your details, the vehicle and photos of the damage, and a member of our team will call you to talk it through. An estimate from photos may be preliminary; a physical inspection may be needed for the full repair scope and the final cost.
Repairs
What vehicles do you repair?
Virtually all makes and models of passenger vehicles and applicable commercial vehicles: european luxury, domestic, imported, electric, aluminum-bodied, SUVs, pickup trucks, sedans, sports cars, commercial vehicles. We don’t directly service heavy semi-trucks.
Do you do safety inspections and mechanical work?
Yes: Ontario vehicle safety inspections, pre-safety inspections, oil changes, brake service including pads and rotors, and general light mechanical repairs and maintenance.
Insurance
Do I have to use the shop my insurer suggests?
No. In Ontario you have the right to choose your own collision repair facility. We work with all insurance companies and help you through the process. Insurer payment and coverage remain subject to your policy and claim.
Towing and rentals
Can you tow my vehicle to the shop?
Yes. We arrange 24/7 professional towing assistance through our network of towing connections, including for drivers elsewhere in Ontario. The arrangement is discussed and confirmed with you directly.
Can you help me get a rental?
Yes, we can help arrange a rental vehicle through our professional connections. The details are discussed and confirmed with you directly.
Warranty
What does your lifetime warranty cover?
Our repairs. If something is wrong with a repair we’ve performed, we’ll make it right at no additional charge.
Still Have A Question?
Call us at any hour for collision and towing assistance, or send a message and we’ll get back to you.

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